PRIVACY POLICY and PRIVACY STATEMENT

  1. Overview

We are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.karaca.co.uk you are accepting and consenting to the practices described in this policy.

For simplicity, throughout this notice “we” and “us” mean Karaca Porcelain UK Limited (Company number 13084022) of 52 Upper Street, Unit 324 Business Design Centre, London, England, N1 0QH. Under the relevant Data Protection Laws, we are the data controller of the data you give to us.

  1. What Personal Data We Collect from You?

We collect and process the following data about you:

  1. How We Collect Personal Data?

We collect personal data from you by the following means:

The information you give us may include your name, address, e-mail address and phone number, debit or credit card information, personal description, and photograph.

If you choose to create an account, you will be able to manage your personal data online via www.karaca.co.uk. If you do not choose to do so, you will not be able to view or modify this information. If you wish to change any preferences and you have not created an account, please contact Customer Services.

Regarding each of your visits to our website we may automatically collect the following information:

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies, we use and the purposes for which we use them see our Cookie policy.

We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, and search information providers) and may receive information about you from them.

  1. How We Use Your Personal Data?

We may collect and process your personal data for a number of reasons including:

4.1. Consent: Where we have collected data with your consent, we will process such data in accordance with the consents that you have provided. For example:

4.1.1. Where you have consented to receive direct marketing from us, we will use your personal data, preferences, and details of your transactions to keep you informed about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on.  We shall keep you informed in line with your marketing preferences.  You are free to opt out from any such marketing communications (see section 8 of this policy for further details).

4.1.2. Where you provide us with personal data for a specific purpose (such as complaints, claims, online transactions) we will process such personal data for that specific purpose.

4.1.3. To administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.

4.1.4. To display the most interesting content to you on our websites, we may use data we hold about your favourite brands or products and so on. We do so on the basis of your consent to receive notifications and/or for our website to place cookies or similar technology on your device.

4.1.5. Where you provide us with images of you in relation to a promotion, blog or prize draw and consent to us using such images.

4.2. Contractual Obligations: We may need your personal data to comply with our contractual obligations. For example, we will need to process personal data to deliver goods you have purchased online.

4.3. Legal Compliance: If required by law, we may need to collect and process your data.  For example, we may need to process personal data to comply with our legal obligations to share data with law enforcement or to comply with an order from the court.

4.4. Legitimate Interest: We process your data to our legitimate interests in a way which might reasonably be expected as part of running our business, and which does not materially impact your rights, freedom or interests.

These legitimate interests include the following:

            4.4.1. Direct Marketing and Good Customer Service

It is a legitimate of interest of our business to contact our customers for the purposes of direct marketing.

Subject to their marketing choices, we send customers who have transacted with us personalised communications in relation to new products and ranges and offers by email and we do so on the basis of our legitimate interests. Again, subject to their marketing choices, we also send our customers personal communications in relation to new products, new ranges and offers by post on the basis of our legitimate interest.

We use the data we have to offer you promotions and products that are likely to be relevant to you.

You can, of course, decide not to receive any direct marketing from us. Section 8 provides details as to how you can opt out of direct marketing from us or change your marketing preferences.

            4.4.2. Surveys

From time to time, we may send you requests to take part in a customer survey to improve our products or your shopping experience. It is entirely optional as to whether you wish to take part in any such survey. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products more relevant to you.

Of course, where we ask you for personal data to improve your shopping experience, it is always your choice as to whether you give us that information. If you want to change how we use your data, please see the details in the section 8 of this policy.

4.4.3. Process Orders

We will need to collect and process data in order to process any orders online. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.

We may share personal data with Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you. For example, your details will need to be passed to a third party to deliver product ordered online.

If you are looking to pay by debit or with credit card in store or online we will need to process your payment card data in order to complete the transaction. We process card payments in accordance with the Payment Card Industry Data Security standards. Following a transaction, we may keep your details for a reasonable period afterwards in order to fulfil contractual obligations such as refunds.

4.4.4. Refunds and Complaints

We have to process personal data in order to respond to your queries, refund requests and complaints. We may also keep a record of your queries, refund requests and complaints for the following purposes:

In such circumstances we will process your personal data in accordance with our contractual and legal obligations with you and our legitimate interest to provide you with good customer service.

4.4.5. Security

We have a legitimate interest to protect our customers, our business from criminal and illegal activity such as fraud and theft. Therefore, we may process personal data as follows as part of our legitimate business interest:

We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body upon a valid request to do so. We assess such requests on a case-by-case basis whilst taking the privacy of our customers into consideration.

4.4.6. Updates on Law and Our Policies

We may send you communications required by law, or which are necessary to inform you about changes to our business and/or issues regarding our products. For example, we may contact you by email, post, or text regarding updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.

Storing your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for one of our company groups or subsidiaries and service provider. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Input of personal data is at the user’s discretion. We have strict policies and procedures regarding the storage, processing, and transmission of your personal data.

Managing your Personal Data

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Customer Services at info@karaca.co.uk. You can also manage your personal data if you’re a member to our website via www.karaca.co.uk

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

In general, you can choose how we communicate with you, but there are certain communications which are necessary for the operation of this site or which we are required to send by law, and you cannot opt out of these.

How Long is Your Personal Data Kept?

We will only keep personal data for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised.

When you place an order, we’ll keep the personal data you give us for seven years so we can comply with our legal and contractual obligations.

What are Your Rights?

Under the Data Protection Act 2018, UK GDPR and Consumer Rights Act 2015 you have the following rights;

8.1. Direct Marketing

When we are sending direct marketing to you on the basis of our legitimate interest, you have the right to decide not to receive any direct marketing from us.

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels.

You can also exercise these rights and update your preferences at any time by contacting us at Customer Services at info@karaca.co.uk or by updating your preferences via www.karaca.co.uk

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

8.2. Access to Personal Data

You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Laws and is free of charge in most cases, however in some cases we may require a fee for the access. If you require access to the information we hold about you, please send an e-mail to info@karaca.co.uk

8.3. The Correction of Your Personal Data When Incorrect, Out of Date or Incomplete

You have the right to request any information we hold is corrected if it is inaccurate. To ask for your information to be amended, please update your online account, or contact our Customer Services team.

8.4. Legitimate Interest

In general, you can choose how we communicate with you, but there are certain communications which are necessary for the operation of this site or which we are required to send by law, and you cannot opt out of these.

Where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop based on your individual circumstances. We shall stop any such processing unless we believe that we have a legitimate overriding reason to continue processing your personal data.

8.5. The Right to Make a Complaint

If you do not consider that your data has been handled correctly by us or are not happy with our response to any requests you have made regarding our use of your personal data, you have the right to make a complaint to the Information Commissioner’s Office.

Further details regarding making a complaint to the Information Commissioner’s Office can be found at https://ico.org.uk/concerns/ (please note that we are not responsible for the content of external websites).

9.Use of Our Services by Children

Our website is not intended for the use of children under the age of sixteen. We ask that children do not provide personal information through our website. If we become aware that we have collected the information of a child, we will delete that information from our records.

10.Third Party Websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

11.Changes to The Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

12.Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Customer Services at info@karaca.co.uk or by calling us on (020 300 818 22)

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